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SHIPPING & RETURNS

ORDER PROCESSING

Mae Larue accepts PayPal, Mastercard, Visa, Discover and American Express. Please be sure to include the correct shipping and billing addresses when you check out.

 

Orders are normally processed within 2 days of Mae Larue receiving your request. Orders are processed Monday - Friday.  * Please note: online orders will not be processed nor shipped on Saturday or Sunday.

 

If it is determined that an item is out of stock, I will fulfill the remaining items and you will be notified of the out of stock item. Please know that I will make every attempt to fulfill your complete order, but in some cases items cannot be re-stocked.

SHIPPING POLICY

Mae Larue offers FREE SHIPPING on all order of $150 or more, or a $5.95 flat shipping rate to all 48 contiguous states. USPS will be used in most cases. Expedited shipping is available with increased shipping rates. Please inquire if this shipping method is desired.

 

Local to Knoxville?  Porch pick-up offered if requested.

 

* Please allow up to 48 hours for your purchase to be completely fulfilled and ready for pick up or shipment.

RETURN & EXCHANGE POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 15 days of receiving your order. You can return your product for store credit, or select a different item.

*Note: Refunds will not be issued.

 

Please note the following exceptions to our return and exchange policy:

  • No Returns on accessories or jewelry

  • Discounted items are final sale and cannot be returned or exchanged

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

To initiate a return or exchange:

  • Please include a copy of your original receipt, your name, phone number, email address, and reason you are returning the item.

  • All return postage will be paid by the customer.

  • Shipping charges are not refundable.

  • Expect your return to be processed within 7 days

Send returns to the following address:

Mae Larue

8046 Maple Run Lane

Knoxville, TN 37919

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