ORDER PROCESSING
Shipping & Payment Policy:
Accepted Payments We accept all major credit cards, including Visa, Mastercard, Discover, and American Express, as well as PayPal. To ensure seamless delivery, please double-check that your shipping and billing addresses are correct at checkout.
Processing & Shipping Times
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Standard Processing: Orders are typically processed and prepared for shipment within 2 business days of receipt.
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Fulfillment Days: We process and ship orders Monday through Friday.
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Weekend Policy: Please note that orders placed over the weekend will be processed starting the following Monday. We do not ship on Saturdays, Sundays, or major holidays.
Inventory & Availability:
We make every effort to ensure our inventory is fully accurate and up to date. In the rare event that an item you ordered is out of stock, we will ship the remaining items in your order immediately and notify you regarding the unavailable item. If an out-of-stock piece cannot be replenished by our vendors, a refund will be issued for that item.
SHIPPING POLICY
Shipping Rates & Delivery
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Free Shipping: Enjoy complimentary shipping on all orders of $150 or more.
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Flat-Rate Shipping: For orders under $150, we offer a $5.95 flat rate anywhere within the 48 contiguous states.
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Carrier: Orders are primarily shipped via USPS.
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Expedited Shipping: Need your items sooner? Faster shipping options are available upon request. Please contact us prior to ordering for rates.
Knoxville Local Pickup
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Porch Pickup Available: If you live in the Knoxville area, you can skip the shipping fee! Simply request local porch pickup during checkout.
Fulfillment Time
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Please allow up to 48 hours for your order to be fully processed, packed, and made ready for either shipment or local pickup.
RETURN & EXCHANGE POLICY
We want you to love your purchase! If you are looking to return or exchange an item, we are here to help. We accept returns or exchanges within 15 days of order delivery.
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Store Credit or Exchange Only: Eligible items can be returned for store credit or exchanged for a different item. Please note that we do not issue cash or credit card refunds.
Policy Exceptions & Final Sale Items To qualify for store credit or an exchange, items must meet the following criteria:
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Condition: Items must be unworn, unwashed, and show no visible signs of wear or use.
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Tags & Packaging: All original tags must still be attached, and items must be returned in their original packaging.
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Exclusions: All accessories and jewelry are Final Sale.
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Markdowns: All discounted and sale items are Final Sale and cannot be returned or exchanged.
How to Initiate a Return or Exchange
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Get Authorization: Email us at kim@maelarue.com to request a return authorization before mailing your package.
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Prepare Your Package: Include a copy of your original receipt, along with your name, phone number, email address, and the reason for the return.
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Shipping: The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.
Processing Time Once received, please allow up to 7 business days for your return or exchange to be processed and your store credit issued.